Communication Plan – University of Maryland Global campus
Communication Plan
University of Maryland Global campus
Start Here
Project Introduction
What is the difference between informing an organization about upcoming
changes and persuading its employees to embrace those changes? What are
the best methods to communicate the change to particular groups? And
how do you take into account the needs and values of different audiences
when trying to persuade them to adopt a new process, policy, or norm?
In this project, you will work as a team to design a communication plan to
explain the change and persuade various stakeholders to adopt your change
plan. In this case, you will be planning to communicate a change plan to
address the urgent problem of high employee turnover at Mi-ORG. You will
develop a written version of the communication plan, as well as a narrated
slide presentation that lays out the communication plan to senior
management for their approval. You will also create sample emails to
practice tailoring the same message to different audiences.
This project is designed to be completed in four weeks. Anticipate spending
a significant portion of the first week establishing your team. Please read
the scenario below, and then begin Step 1: Recognize the Purpose of a
Communication Plan.Scenario
Work has been slightly more stressful than usual, and the week has flown by
as you got all the information together for your change plan. As your mind
begins to wander into thoughts of the weekend, you’re notified of a
unscheduled but urgent guiding coalition meeting. You hurry to the room,
arriving just before the CEO begins.Meeting With CEO Taylor Shaw
[The CEO speaks to you and other members of the guiding
coalition.]
“Sorry to call this meeting so suddenly, and on a Friday
afternoon, but it has been brought to my attention that if we
don’t move more quickly to communicate our next steps to
the larger organization, we risk losing more staff, and even
key clients.
We will need to do more than just offer a clear and
reasonable explanation; we will also have to persuade
employees to commit to your strategy for change. For this, I
need you all to switch from strategist to communicator. In this
case, you will be communicating with internal stakeholders
(https://leocontent.umgc.edu/content/scor/uncurated/tlp/22
18-tlp640/learning-topic-list/communicating-between-and[1]
among-internal-stakeholders.html?ou=916223)
.
To support you in these efforts, you will be placed on a
communications team. I’ve also reached out to a
communications consultant to guide you in this process, so be
on the lookout for a few emails from Akili Owusu of Clear
Comms, Inc.
In devising your messaging, keep in mind that there will likely
be confusion and resistence to our retention plan. The
executive team has been hearing a mix of opinions for a while,
and we don’t want ground level misconceptions and
uncertainty to continue undermining our strategy. That’s one
Meetingreason we need a strong communication plan to bring
everyone together and remind ourselves of why there’s no
better place to work than Mi-ORG.
Again, apologies for meeting like this today, but I wanted to
go ahead and get your minds thinking about approaches.
Consider what messages persuade you to make changes in
your everyday behavior and how you could mirror those
strategies to achieve our goals.
That’s all for today; have a great weekend, everyone!”
[The meeting concludes.]Competencies
Your work will be evaluated using the competencies listed
below.
1.4: Tailor communications to the audience.
1.7: Create neat and professional looking documents
appropriate for the project or presentation.
1.8: Create clear oral messages.
4.1: Lead and/or participate in a diverse group to
accomplish projects and assignments.
4.2: Demonstrate the ability to plan and execute a
project, articulating clear objectives and goals for the
team.
4.3: Contribute to team projects, assignments, or
organizational goals as an engaged member of a team.
4.4: Demonstrate diversity and inclusiveness in a team
setting.
5.3: Demonstrate actions indicative of emotional
intelligence.
8.1: Apply strategies to foster team building and
dynamics.
8.2: Apply strategies for influencing and leading change.
Recognize the Purpose of a
Communication PlanWeekend Images Inc. / E+ / Getty Images
Successful communication depends on a thoughtful, clear message that
considers the needs and values of the target audience, the information the
speaker wants to convey, and the method for conveying it.
In a professional setting, a communications team can maintain a
communications matrix to keep track of various activities in order to hone
messaging, weigh the needs of stakeholders, and gather feedback. A
communication matrix, like the one here
(https://leocontent.umgc.edu/content/dam/course-content/tgs/tlp/tlp-
640/document/Communications%20Matrix%20Template.xlsx?
ou=916223)
, identifies essential information about all communication
activities: who is responsible for overseeing the activity, the target audience
for the activity, its development status, and more. The document linked
above is for future reference and use; you do not need to fill it out for the
current project. You will, however, need to provide a simplified
communications matrix for your presentation later in this project.Objectives of Your Communication Plan
To create awareness and understanding of the reasoning behind
the change plan
To support employees’ understanding of what will happen and how
changes will be implemented
To present who is involved in leading the change and why
To clarify how this affects projects, groups, and processes
To support employees’ understanding of their individual roles and
responsibilities in the process of change
To create consistent messaging for leaders to use in
communicating about the change at an organizational level and a
functional level
To ensure information is shared in a way that is timely, accessible,
accurate, and relevant, and that employees know how to obtain
more information
Before you can begin your communication plan, you will need to be clear
about precisely what change you are communicating.
Determine a Change Initiative
Since each member of your communication team has already mapped out a
proposed change plan using Kotter’s model, you will need to decide, as a
group, which of these proposals to act upon. Your team might decide to
adapt and remix parts of different proposals to create a new, synthesized
approach. In doing so, please be open-minded and respectful of your team
members and their work.Keep in mind that the purpose of the change plan is to increase employee
retention (https://leocontent.umgc.edu/content/scor/uncurated/tlp/2218-
tlp640/learning-topic-list/employee-retention.html?ou=916223)
and
boost employee satisfaction at Mi-ORG. This should have a positive impact
on Mi-ORG’s organizational health
(https://leocontent.umgc.edu/content/scor/uncurated/tlp/2218-
tlp640/learning-topic-list/organizational-health.html?
ou=916223)
and reinforce its ethical work environment
(https://leocontent.umgc.edu/content/scor/uncurated/tlp/2218-
tlp640/learning-topic-list/ethical-work-environment.html?ou=916223)
.
Once you’ve completed the task of choosing a proposal, please submit the
Team Agreement and Change Plan Proposal.
Submit your assignment to your instructor for review and
feedback.
Follow these steps to access the assignment:
Click My Tools in the top navigation bar.
Click Assignments.
Select the relevant assignment.
Create Objectives
Take ActionCHUYN / iStock / Getty Images
Before planning a trip, you want to know your destination. Likewise, before
planning to communicate a change, you want to know where that change is
leading the organization. It is essential to determine the metrics of success
for your communication plan. How will you know if your communication is
successful?
In order to define success for your team, you’ll need to consider the
difference in sentiment about the change effort that you are aiming for. You
will need to look at what metrics make sense to assess both this changing
sentiment and the goal the CEO has given you. How much change might we
expect to see in the responses to an employee engagement survey, and how
long do you think it will take for your communication plan to achieve that
level of change?
To complete this step, fill out Section I. Change Objectives and Section II.
Communication Objectives on the Change Management Communications
Plan (https://leocontent.umgc.edu/content/dam/course-content/tgs/tlp/tlp-640/document/ChangeManagementCommunicationPlan.docx?
ou=916223)
. You’ll need to collaborate with your team in order to fill out
these sections.
You will be asked to support your choices with scholarly research. Consult
these research resources
(https://leocontent.umgc.edu/content/umuc/tgs/tlp/tlp640/2241/course[1]
resource-list/research-resources.html?ou=916223)
for assistance in
finding scholarly articles in the field of communication.
Write a Stakeholder Analysis
As you and your team continue to craft your change management
communication plan, you find an invitation to a teleconference later in the
afternoon. At first you don’t recognize the meeting host, but you soon
realize that Akili Owusu is the communications consultant that the CEO
mentioned in your last meeting.Teleconference
Host: Akili Owusu, Communications Consultant
Via LINK UPP Technology
“Hello, everyone! Thanks for joining me on this call. I’m Akili
Owusu.
After connecting with your CEO at a conference recently, she
decided to bring me on to provide some insight for you as you
develop your communication plan. I’ll be consulting with you
in the next few steps of your process. Let’s start by discussing
the direction of your message.
An effective communicator tailors the message to a particular
audience’s needs and values. In the case of an organization
like Mi-ORG, there will be multiple audiences, each of which
is made up of stakeholders
(https://leocontent.umgc.edu/content/scor/uncurated/tlp/22
18-tlp640/learning-topic-list/stakeholder-groups.html?
ou=916223)
.
Communicators should conduct an audience analysis
(https://leocontent.umgc.edu/content/scor/uncurated/tlp/22
18-tlp640/learning-topic-list/audience-analysis.html?
ou=916223)
for each stakeholder group so that they can
better understand the needs and values of each distinct
audience and how to best communicate with them.
You’ll be examining these groups to determine what needs,
values, desires, or barriers to communication will shape how
you craft your message for them. You’ll have to use your
Phone Conversationemotional intelligence
(https://leocontent.umgc.edu/content/scor/uncurated/tlp/22
18-tlp640/learning-topic-list/emotional-intelligence.html?
ou=916223)
to understand how other people think and
feel about the subjects you are discussing. This is a crucial
skill to develop if you want to connect with your audience and
be effective communicators.
To better understand the stakeholders that relate to this
change, consult the Mi-ORG Organizational Chart
(https://leocontent.umgc.edu/content/umuc/tgs/tlp/tlp640/2
241/course-resource-list/mi-org-chart.html?ou=916223)
and its accompanying stakeholder profiles.
I’ve also been instructed to have you fill out Section III.
Stakeholder Analysis of the Change Management
Communications Plan
(https://leocontent.umgc.edu/content/dam/course[1]
content/tgs/tlp/tlp-
640/document/ChangeManagementCommunicationPlan.docx
?ou=916223)
. This should help your communication team
get started; then you can work on creating the message.
Please be on the lookout for emails from me as we go through
this process. Thank you, everyone!”
[The meeting ends.]
Complete Section III. Stakeholder Analysis of the Change Management
Communications Plan (https://leocontent.umgc.edu/content/dam/course[1]
content/tgs/tlp/tlp-
640/document/ChangeManagementCommunicationPlan.docx?
ou=916223)
. Then proceed to Step 6: Create the Message.Create the MessageINBOX: 1 New Message
Subject: Crafting Your Message
To: You
From: Akili Owusu, Communications Consultant for Clear
Comms, Inc.
Just wanted to reach out again, now that your stakeholder
analysis is complete.
What are the essential ideas, concepts, data, actions, or other
information that you want your audience to understand?
What impression do you want this information to make on
your audiences? Answering these questions will help you
decide on the final messaging you want to share throughout
Mi-ORG.
I’d like you to compose two emails that you would send to
separate stakeholders that you previously identified. Because
these two groups will have distinct roles, needs, and values,
you will want to connect with your audience
(https://leocontent.umgc.edu/content/scor/uncurated/tlp/22
18-tlp640/learning-topic-list/connecting-with-your[1]
audience0.html?ou=916223)
in a way that persuasively
appeals to those features. Select the stakeholders from the
organizational chart
(https://leocontent.umgc.edu/content/umuc/tgs/tlp/tlp640/2
241/course-resource-list/mi-org-chart.html?ou=916223)
that seem most relevant to your change plan.
EmailYou will want to modify your tone and word choice to suit
these two groups, but keep in mind that you are composing
professional emails
(https://leocontent.umgc.edu/content/scor/uncurated/tlp/22
18-tlp640/learning-topic-list/writing-emails–memos–and[1]
letters.html?ou=916223)
in both cases.
Important to note: You’ll need to be careful to keep your
messages consistent even when tailoring communication for
different stakeholders. If different stakeholders receive
conflicting information, this confusion and loss of credibility
puts the success of the change plan in danger. So, while you
should change how you convey your message for different
audiences, everyone should be getting the same essential
information.
Messages should be short and to the point as much as
possible. To create credible, consistent messages, you’ll want
to stick to the standards of organizational communication
ethics
(https://leocontent.umgc.edu/content/scor/uncurated/tlp/22
18-tlp640/learning-topic-list/organizational-communication[1]
ethics.html?ou=916223)
.
Please fill out Section IV. Messaging on the Change
Management Communications Plan
(https://leocontent.umgc.edu/content/dam/course[1]
content/tgs/tlp/tlp-
640/document/ChangeManagementCommunicationPlan.docx
?ou=916223)
as a team at this point in your process.
Thanks,
AkiliEvaluate Appropriate Channels of
CommunicationINBOX: 1 New Message
Subject: Appropriate Channels of Communication
To: You
From: Akili Owusu, Communications Consultant
Now that we’ve examined tailoring messages for stakeholders,
it’s time to consider channels of communication
(https://leocontent.umgc.edu/content/scor/uncurated/tlp/22
18-tlp640/learning-topic-list/channels-of[1]
communication.html?ou=916223)
—that is, what methods
will you use to communicate to your audiences.
As you tailor your messages to different audiences, consider
how you can best use the advantages (and anticipate the
limitations) of each of potential channel of communication.
Keep in mind which channels are more appropriate for
particular audiences, as well as for particular kinds of
messages.
Likewise, evaluate the communication style
(https://leocontent.umgc.edu/content/scor/uncurated/tlp/22
18-tlp640/learning-topic-list/communication-style.html?
ou=916223)
that is most appropriate for a certain channel.
What makes some channels lend themselves more to formal
or informal communication? What other styles might align
well with particular channels?
Before we move forward, fill out Section V. Channels of
Communication on the Change Management Communications
Plan (https://leocontent.umgc.edu/content/dam/course[1]
Emailcontent/tgs/tlp/tlp-
640/document/ChangeManagementCommunicationPlan.docx
?ou=916223)
. I’ll be in touch again soon.
Sincerely,
Akili
Recruit AlliesINBOX: 1 New Message
Subject: Recruit Allies in Messaging
To: You
From: Akili Owusu, Communications Consultant
I know I’ve been emailing you a lot, but now we are ready to
discuss the need for allies in our communications.
To secure buy-in across an organization, an effective
communication plan relies on credible, persuasive messengers
from different departments and places in the hierarchy. What
kinds of stakeholders do you want to recruit to help spread
your message? Think about the qualities that make a good
communication ally. What communication activities do you
want them to perform? How will you prepare them? How will
you build trust in your relationship with these allies and
spread that trust throughout the organization?
Also, as you consider the alliances you’ll be building, think
about the communication that will happen between internal
stakeholders
(https://leocontent.umgc.edu/content/scor/uncurated/tlp/22
18-tlp640/learning-topic-list/communicating-between-and[1]
among-internal-stakeholders.html?ou=916223)
informally,
and how those communication networks might promote or
complicate our strategy.
Fill out Section VI. Allies on the Change Management
Communications Plan
(https://leocontent.umgc.edu/content/dam/course[1]
Emailcontent/tgs/tlp/tlp-
640/document/ChangeManagementCommunicationPlan.docx
?ou=916223)
at this point.
Thanks for your continued progress!
Akili
Implement the Communication Plan
Office team reviewing documents during a project meeting.
Tom Werner / DigitalVision / Getty Images
It’s time to sort out the details of your communication plan.
What specific communication activities will your team perform? When will
they perform them? How often? Which stakeholders will be the main
audience for which activities? All of these questions are key to implementing
your plan.
You’ll also need to consider which team members should be responsible for
which activities. In a professional team, it is important to distribute work
fairly and evenly between members, while playing to each team member’s
strengths and respecting individuals’ schedules.
To complete this step, fill out Section VII. Implementation of the Change
Management Communications Plan
(https://leocontent.umgc.edu/content/dam/course-content/tgs/tlp/tlp-640/document/ChangeManagementCommunicationPlan.docx?
ou=916223)
. You will later use this section to complete a communication
calendar, which will map out short-term communication activities. A
communication calendar is a working document for managing ongoing
communications activities; it should be updated periodically to reflect
changes in dates and priority, feedback from stakeholders, and more.
Design Opportunities for
Communication and Feedback
Coming back from your monthly managers’ meeting, you discover a new
message from Akili on your phone:”Hi, I just wanted to call to follow up now that you’ve
completed the section on implementation in your
communication plan. I want to make sure we don’t forget that
healthy, effective communication isn’t just about sending a
message—it’s also about listening and understanding how a
message is received.
You’ll need to propose systems for communication and
feedback
(https://leocontent.umgc.edu/content/umuc/tgs/tlp/tlp640/2
241/learning-topic-list/communicating-between-and-among[1]
internal-stakeholders.html?ou=916223)
between your
team and the broader body of Mi-ORG employees and other
stakeholders. What tools will you use to gather feedback
(https://leocontent.umgc.edu/content/umuc/tgs/tlp/tlp640/2
241/learning-topic-list/feedback.html?ou=916223)
? Who
will review the feedback? How will stakeholders know their
feedback has been considered? Who will deliver a response,
and how?
Take some time to plan opportunities for open, two-way
communication. Outbound communications should provide
clear opportunities for feedback, whether that’s a contact
number, email address, or other mechanism.
Now is the time to fill out Section VIII. Feedback Plan on the
Change Management Communications Plan
(https://leocontent.umgc.edu/content/dam/course[1]
content/tgs/tlp/tlp-
640/document/ChangeManagementCommunicationPlan.docx
?ou=916223)
. It’s the final section, so then you should be
ready to review and submit your final plan.
Voice Mail From Akili OwusuI’ve reached the end of my consultation with you and Mi[1]
ORG. It has been a pleasure helping you with your
communication strategy, and I hope it’s been helpful. Good
luck with your communications plan, and your presentation to
come!”
[Voice message ends.]
Review and Submit Change
Management Communications Plan
Cecilie_Arcurs / E+ / Getty Images
Once you have completed the Change Management Communications Plan
(https://leocontent.umgc.edu/content/dam/course-content/tgs/tlp/tlp-
640/document/ChangeManagementCommunicationPlan.docx?ou=916223),including your bibliography, submit your team’s plan. In the upcoming steps,
you’ll be using the information from the plan to create a narrated
PowerPoint presentation as a group.
Strategic Communication
As you review your plan as a team, consider how these strategies could
support your communication plan:
Fostering a culture that promotes timely and transparent
communication
Establishing communications processes and protocols (e.g., what
we say, what we do not say, how we say it, when we say it, and to
whom)
Establishing employee expectations for timing and content of
communication from leadership
Enlisting leaders at different levels to act as liaisons and
communicate both upward and downward within their respective
groups
Establishing mechanisms for collecting stakeholder feedback and
responding to itTake Action
Submit your assignment to your instructor for review and
feedback.
Follow these steps to access the assignment:
Click My Tools in the top navigation bar.
Click Assignments.
Select the relevant assignment.
Design a Team PresentationMeeting With CEO Taylor Shaw
[The CEO speaks to the team.]
“I’d like to thank the group for your diligence in creating and
assembling all of the components of our communication plan.
I’m also pleased with your professionalism in working with our
communications consultant, Mr. Owusu.
Now I need you to create a narrated PowerPoint presentation
(https://leocontent.umgc.edu/content/scor/uncurated/tlp/22
18-tlp640/learning-topic-list/narrated-powerpoint[1]
presentation.html?ou=916223)
that presents your
communication plan for approval by senior management. The
oral narration should run for approximately 15 minutes, and
each member of your team should record a portion of it.
You will be using the content from the written communication
plan you previously submitted, but presenting it to gain
support from Mi-ORG’s senior leadership. Please revise your
content as necessary with that audience in mind, considering
what essential message you want them to take away from
your team’s presentation.
Keep in mind, the goal here is to present the communication
plan for the change, not the change itself.
I know we’ve been at this a while now, so thanks for keeping
up your motivation. Let’s finish strong!”
[The meeting concludes.]
Meeting With Taylor ShawAs you head back to your office, you contemplate how to best collaborate
with your team on this presentation.
Create the Slide Deck
A PowerPoint presentation will help you explain your communication plan to
senior management and secure buy-in. Presenting the plan visually in a
slideshow will help you to engage your audience, and the narration will
guide senior leadership through your plan and flesh out the details of your
decisions. Creating and presenting in PowerPoint
(https://leocontent.umgc.edu/content/scor/uncurated/tlp/2218-
tlp640/learning-topic-list/narrated-powerpoint-presentation.html?
ou=916223)
are useful skills for a wide variety of career paths.
To complete this step, follow the Guidelines for the Communication Plan
Presentation
(https://leocontent.umgc.edu/content/umuc/tgs/tlp/tlp640/2241/course[1]
resource-list/guidelines-for-communication-plan-presentation.html?
ou=916223)
.
Record Narration to Accompany the
Presentation
Compose a script for oral narration
(https://leocontent.umgc.edu/content/scor/uncurated/tlp/2218-
tlp640/learning-topic-list/oral-presentation-and-powerpoint.html?
ou=916223)
as a team to accompany your PowerPoint presentation.
Divide the narration fairly between your team members so that each of you
will have an opportunity to speak for about an equal amount of time. (This
does not mean you should spend the same amount of time on each slide,
however. Some members of the team might record multiple shorter
segments.)Record audio
(https://leocontent.umgc.edu/content/scor/uncurated/tlp/2218-
tlp640/learning-topic-list/narrated-powerpoint-presentation.html?
ou=916223)
of your part of the narration and include it as part of your
PowerPoint.
Avoid simply reading slides word for word. An audience will
be more engaged if what they are seeing and what they are
hearing are related, but not identical. Design the narration
and the slides to complement each other, rather than to
repeat each other.
Out of respect for colleagues who may have accessibility needs, keep an
accurate script of your team’s final narrations. You’ll be submitting that text
along with the full narrated PowerPoint presentation.
Review and Revise
Take this time to review the feedback you’ve received on your submissions
thus far. Revise your work accordingly. Once you have made the necessary
updates to your previous submissions, proceed to the next step to submit
your team presentation and narration scripts for assessment.
Submit Communication Plan
Presentation
Key PointsTranscript
Submit the complete Communication Plan Presentation for evaluation. This
should include your team’s PowerPoint presentation with recorded
narration, as well as the written script of the narration.
Also, remember to fill out and include the Peer Evaluation Form
(https://leocontent.umgc.edu/content/dam/course-content/tgs/tlp/tlp-
640/document/GroupProjectPeerEvaluationForm.docx?ou=916223)
to
describe how your teammates worked together. Provide honest, fair, and
respectful feedback in order to help your colleagues recognize and develop
their collaborative skills.
0:00 / 2:14Check Your Evaluation Criteria
Before you submit your assignment, review the competencies
below, which your instructor will use to evaluate your work. A
good practice would be to use each competency as a self[1]
check to confirm you have incorporated all of them. To view
the complete grading rubric, click My Tools, select
Assignments from the drop-down menu, and then click the
project title.
1.4: Tailor communications to the audience.
1.7: Create neat and professional looking documents
appropriate for the project or presentation.
1.8: Create clear oral messages.
4.1: Lead and/or participate in a diverse group to
accomplish projects and assignments.
4.2: Demonstrate the ability to plan and execute a
project, articulating clear objectives and goals for the
team.
4.3: Contribute to team projects, assignments, or
organizational goals as an engaged member of a team.
4.4: Demonstrate diversity and inclusiveness in a team
setting.
5.3: Demonstrate actions indicative of emotional
intelligence.
8.1: Apply strategies to foster team building and
dynamics.
8.2: Apply strategies for influencing and leading change.Take Action
Submit your assignment to your instructor for review and
feedback.
Follow these steps to access the assignment:
Click My Tools in the top navigation bar.
Click Assignments.
Select the relevant assignment.
Epilogue
As you are leaving a team meeting, you run into Thomas Knowles, your
mentor from earlier in your time at Mi-ORG. Some time has passed
since you’ve talked, so you catch him up on your current work with the
change management plan.
He responds, “You’re continuing to demonstrate how, with your range
of experience and strong work ethic, you can excel at a variety of tasks.
As you continue to grow as a transformational leader, have you thought
about your goals for your professional development? It seems to me
that your experience with different types of planning and
communication, along with your interpersonal skills, would position you
well in consulting. You could be a great representative for the company;
I hope you’ll consider the potential for you there.”
You conclude the conversation and head back to your office, starting to
thinking about your long-term aspirations. Maybe it’s time to challenge
yourself through career growth opportunities.Create Your Team Agreement
Documents
As the CEO mentioned, you have been assigned to a communications team
to work on your messaging for your change plan. Your team will need to
determine the processes and procedures you will follow so that you can
collaborate effectively and creatively.
To begin, meet as a group over a virtual conferencing platform so you can
consult with your teammates in real time and fill out a team agreement
(https://leocontent.umgc.edu/content/dam/course-content/tgs/tlp/tlp-
640/document/P3%20Step%202%20TeamAgreementTemplate[1]
Updates%20August%202023.docx?ou=916223)
.
Once you’ve completed this document, you will then face your first task as a
team: deciding which change plan you will communicate to the larger
organization.Collaborating With Academic Integrity
Working in virtual teams
(https://leocontent.umgc.edu/content/scor/uncurated/tlp/2218-
tlp640/learning-topic-list/virtual-team.html?ou=916223)
enables collaborative work across distances, which is important in
most career paths.
Using online collaborative tools
(https://leocontent.umgc.edu/content/scor/uncurated/tlp/2218-
tlp640/learning-topic-list/online-collaborative-tools.html?
ou=916223)
ensure that all team members are using the most
up-to-date version of documents, among other capabilities.
Peer-to-peer learning builds a deeper understanding of a subject.
Crediting others’ contributions demonstrates your respect for your
teammates and your integrity.
For more insights and tips, watch this video about working in teams
(https://www.youtube.com/watch?
v=2QTaMrq58kY&feature=youtu.be)
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